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Keynote speaker, businesswoman, and bestselling author, Janelle Barlow with 25 years speaking experience, delivers dynamic, strategically impactful programs around the world. Co-author of A Complaint is a Gift and Emotional Value, both bestselling customer service books. President and owner of TMI, USA, part of a multi-national training and consulting company. 80% repeat business. Presentations: customer service, complaint handling, culture change, stress management, creativity, strategic planning for results.
