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JJ Lauderbaugh works with companies and associations that want to provide world-class service, and directors or managers who want to grow their people in the soft skills, customer service and leadership. JJ is a high-content international speaker, facilitator, author and certified professional consultant to management (CMC). Specializing in customer service, leadership, coaching, performance improvement, teamwork, help desks, inbound and outbound call centers, and up- and cross-selling. She is the author of Customer Service Management in a Telemarketing Environment, The Key to Corporate Survival, and has over 30 years experience working with different companies, industries and associations.
