An Exclusive Conversation with the Masters of Our Craft
We are honored to invite you to a truly special experience, an exclusive, live, virtual conversation featuring three legendary
voices who have shaped the professional speaking industry and inspired audiences worldwide.
Patricia Fripp, CSP, CPAE, founding President of National Speakers Association Northern California, will be in an intimate,
unscripted conversation with two extraordinary Hall of Fame speakers, Sylvie di Giusto, CSP, CPAE and Shep Hyken, CSP, CPAE.
This is not a keynote.
This is not a traditional panel.
This is a rare masterclass, an honest, behind-the-scenes conversation about what it really takes to build a lasting, meaningful, and
profitable speaking career.
Together, they will share insights on:
- The evolution of craft and stage mastery and how they are using AI
- Career longevity in a changing industry
- Building a speaking business that endures
- The subtle art of becoming truly unforgettable
Whether you are early in your speaking journey or a seasoned professional ready to elevate your impact, relevance, and income, this conversation will offer wisdom you can apply immediately.
This is more than an event.
It’s an investment in your future as a speaker.
About Our Host
Patricia Fripp, CSP, CPAE is a Hall of Fame keynote speaker, executive speech coach, and
one of the most influential leaders in the speaking profession. She is a three-time Cicero Speechwriting
Award winner, creator of the FrippVT Powerful, Persuasive Presentation learning program, and served as NSA’s first woman president.
Patricia is also the co-author of Deliver Unforgettable Presentations and has coached speakers and leaders
around the globe to command the stage and move audiences to action.
About Shep Hyken, CSP, CPAE
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.
He is a New York Times and Wall Street Journal bestselling author and has been inducted into the
National Speakers Association Hall of Fame for lifetime achievementin the speaking profession.
Shep works with companies and organizations that want to build loyal relationships with their
customers and employees. His articles have been read in hundreds of publications, and he is the
author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement
Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience
Revolution, and I’ll Be Back.
He is also the creator of The Customer Focus™, a customer service training program that helps
clients develop a customer service culture and loyalty mindset. (Nowavailable live or as an
online/on-demand/web-based training program!)
In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients
ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of
his clients include Amazon, American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott
Laboratories, American Express - and that’s just a few of the A’s!
Shep Hyken’s most requested speaking programs focus on customer service, customer loyalty,
internal service, customer-focused culture and the customer experience. He is known for his
high-energy presentations, which combine important information with entertainment to create
exciting programs for his audiences.
About Sylvie di Giusto, CSP, CPAE
Sylvie di Giusto is an international keynote speaker who brings a powerful dual perspective to every stage,
having spent over twenty years inside the corporate and meetings world before stepping into professional
speaking. She understands firsthand the complexity of planning events, the pressure of selecting the right speaker,
and what it takes to truly deliver for an audience.
After leaving a successful corporate career in Europe to build a new life in the United States, Sylvie developed w
hat she calls the Power of Choice, a conscious decision-making framework that helps individuals understand
perceptions, shape behaviors, and drive better outcomes.
Today, she works with leaders and organizations around the world, from American Express and Microsoft to Hilton
and the U.S. Air Force, helping them elevate leadership, sales, and customer experience through her five pillars of
Modern Emotional Intelligence: visual, behavioral, verbal, digital, and social intelligence.
A recognized pioneer in the speaking industry, Sylvie is known for creating the world’s first 3D immersive
holographic keynote experience, earning multiple international awards for innovation and audience impact.
She is a Certified Speaking Professional™, a member of the Speaker Hall of Fame (CPAE), and the
award-winning author of The Image of Leadership and Discover Your Fair Advantage. Through her work, Sylvie
takes audiences on a thought-provoking journey, from unconscious bias to conscious choice, empowering them t
o achieve meaningful personal and organizational success.